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Free Returns

UK customers can take advantage of Free Returns via the Royal Mail Tracked Returns service, including the option to have your return parcel picked up from your address free of charge.

To create your returns label simply visit https://www.royalmail.com/track-my-return/create/1824 and follow the instructions.
Once your label is generated, print it and affix it to your return package and drop it off at your local post office or opt to have the parcel collected from your address (see instructions below). You will not need to pay anything.

No Printer? No problem. Simply take your email to the Post Office or Royal Mail Customer Service Points and they will print your label for you.

Free Collection
To take advantage of the free collection service, once your returns label has been generated click on the Book a Collection button (under the What To Do Next heading) or click goto https://send.royalmail.com/collect/youritems and follow the instructions. You will need to know the weight and approximate dimensions of your return parcel. The collection address does not have to be the same as the address your order delivery address.

Once you have completed the collection request you will be directed to your Royal Mail basket where you must accept their terms and conditions and click the Complete Purchase Free of Charge button to confirm your collection.

Please note: Free returns are currently only available to UK customers.
Returns must be made using the Royal Mail Tracked Returns service as outlined above. Any customer choosing to use any other service do so at their own cost.