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Terms & Conditions

Terms & Conditions

Order Cancellation

Under the Consumer Protection (Distance Selling) Regulations you have a right to cancel your order for any item purchased on this website, and notify us for a full refund within 7 working days of placing your order.
To return your order under the Consumer Protection (Distance Selling) Regulations you can email us, or write to us quoting your order/invoice number, and return the goods to us by Post Office Special Delivery within 7 working days of taking delivery of your goods.
Please note that return postage costs will not be credited or refunded.

Manufacturing Fault

Any product with a manufacturing fault will be replaced in accordance with the manufacturers guarantee on a like for like basis only. No credit will be given and no alternative product will be supplied. Faulty products must be returned in suitable protective packaging by Recorded Delivery or other delivery service with tracking.We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.

Payment by Credit Card.

Where a customer requests delivery to an address other than the credit card statement address we reserve the right to delay or cancel despatch unless the delivery address can be verified. Our secure credit card processor does not disclose credit card or personal details to us.Please note we can only take American Express Payments in Pound sterling.

Discounts codes and sale promotions.

We reserve the right to select which goods are included when applying discount codes.
Discount codes cannot be applied to previous online orders placed prior to the promotion date, and this date will be strictly adhered to.
Discount codes cannot be applied to goods already marked down in other sales promotion.We reserve the right to change the closure date to when a discount code can be applied.
Goods purchased in store using a discount code may not be returned for any reason (other than statutory rights), nor exchanged for other goods nor credit note.

Our right to cancel

Walkers reserves the right to cancel, without reason, an order or items from an order up until the point of dispatch. In such circumstances the customer will be notified at the earliest opportunity and a refund of any monies paid in relation to the cancelled order/items (including any shipping component) will be made.